Delivery and Returns

Delivery Information

UK Delivery

Standard Delivery – £4.95
Royal Mail Tracked 48. Orders are typically dispatched within 3–5 working days (Monday–Friday, excluding bank holidays). Delivery usually takes 2–3 working days after dispatch.

Free Standard Delivery
Available on all UK orders over £60 (conditions apply). Orders are usually dispatched within 3–5 working days via Royal Mail Tracked 48.

Please note: Free delivery is only applicable at the time of purchase and cannot be applied retroactively.

While we do our best to meet dispatch and delivery timeframes, they are not guaranteed. We are not liable for delays caused by factors beyond our reasonable control.

In the event that an order is returned to us due to an address error provided by the customer, we reserve the right to charge an additional postage fee to attempt redelivery.

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Store Pick-up

You may collect your order from our store.

Orders are typically ready within 1–2 working days.

You will receive a notification once your order is ready for collection.

We will hold your order for a maximum of 4 weeks.

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EU Delivery

Standard Delivery – £19.00
Shipped via Royal Mail International Tracked. Tracking details will be provided upon dispatch.

Courier Delivery with Insurance
If preferred, we can provide a custom courier quote (for example DHL, FedEx or UPS) including insurance.

You will receive a quote within 2 working days after placing your order. Your order will be held until confirmation and a separate payment link is completed.

If an order is returned to us due to an incorrect or incomplete address provided at checkout, we may charge an additional postage fee to resend the parcel.

Import Duty / VAT

We are registered with the Import One Stop Shop (IOSS).

For orders under €150 (approximately £130, excluding shipping), VAT is collected at checkout and included in the purchase price.

Due to recent changes to EU customs regulations, certain orders may be subject to additional import charges or handling fees depending on the destination country and the contents of the parcel. Any such charges are determined by local customs authorities and remain the responsibility of the customer.

For orders over €150, additional customs duties, taxes or import charges may apply upon arrival.

Some items may not be available for international delivery. Please contact hello@keikouchida.com with any specific enquiries.

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US Delivery

Royal Mail International Tracked – £15.00
Dispatched within 3–5 working days. Delivery typically takes 5–10 working days. You will receive tracking details once your order is on its way.

FedEx International Tracked – £28.00
Dispatched within 3–5 working days. Delivery typically takes 3–5 working days. You will receive tracking details after dispatch.

We use a Delivered Duty Paid (DDP) service for US deliveries, which means all duties and import taxes are included at checkout and no additional charges should apply upon delivery.

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International Delivery

(Canada, Australia, New Zealand, UAE)

Royal Mail International Tracked – £16.00
Dispatched within 3–5 working days. Delivery typically takes 5–12 working days, depending on destination and customs processing. You will receive tracking details after dispatch.

Courier Delivery (DHL, FedEx, UPS) – £40.00

Courier Delivery with Insurance – Custom Quote
We will provide a quote within 2 working days of your order. Your order will be held until confirmation is received and a separate payment link will be sent.

Customs & Import Charges

Please note:

• Delivery times may vary due to customs procedures in the destination country.

• Your order may be subject to import duties, taxes or handling fees upon arrival. These are outside our control, are not included at checkout and are the responsibility of the customer.

• If you no longer wish to receive your order, please contact us at hello@keikouchida.com. We will process a refund once we have received the returned item(s).

• Please note that you will only be refunded the purchase price of the items and the original delivery charges. We are not responsible for any fees incurred as a result of the return or refusal of customs clearance.

• In the event that an order is returned to us due to an address error provided by the customer, we reserve the right to charge an additional postage fee to attempt redelivery.

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Out of Stock Items

On occasion some items may become out of stock. If you order an item which is out of stock we will let you know when we expect it to be available and you will have the option to either cancel your order or to receive email updates on the next delivery of that product.

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Returns

We hope you will be happy with your Keiko Uchida products, but if not, you have the right to cancel your order and receive a full refund at any time before your order is dispatched and for a period of 14 days starting from the day after you receive the products.

For these purposes, working days means that Saturdays, Sundays and public holidays are not included in this period.

If you would like to cancel your order within the terms set out above, please contact our customer services team at hello@keikouchida.com.

If your order has already been delivered or dispatched at the time of cancellation, please return the products to us at the address below within 5 days of cancellation. You will be responsible for the cost of returning the cancelled products to us.

Once we receive the return, we will make sure that it is in the same condition as it was sent. Depending on the condition of the products, we reserve the right to reduce or reject the refund.

Please be aware that if your order qualified for free delivery, we may deduct the original postage fee from the refund amount.

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Returns and Exchanges

If you are unhappy with your purchase, you may return it for an exchange or refund within 14 days of receiving it.

If you wish to return your item(s) within this period, please let us know by email and simply post the item(s) back to us at the address listed below.

Please include the returns form and your order number when returning items. Please also reconfirm the delivery address for exchange items.

Returns or exchanges should be sent to:

Keiko Uchida

Studio 5.12, Grand Union Studios
332 Ladbroke Grove
London
W10 5AD

You will be responsible for the cost of the postage for returned items other than incorrect, wrongly described or faulty items.

Sadly, we cannot be responsible for parcels that fail to reach us, so please make sure you obtain proof of posting and a tracking number.

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Products We Are Unable to Cancel, Refund or Exchange

Unless faulty or not as described, we cannot offer refunds, exchanges or cancellations on personalised or made-to-measure products.

For hygiene and safety reasons, we are also unable to accept returns of any food items, whether opened or unopened.

This does not affect your statutory rights.

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Condition of Returns

It is important that returned items are in the best possible condition, so please take reasonable care of them and keep all packaging.

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Privacy Policy

YOUR PRIVACY IS IMPORTANT TO US

Keiko Uchida is a brand of Nishura Limited, managed by Nishura Ltd.

Nishura Ltd.'s registered office is Studio 5.12, Grand Union Studios, 332 Ladbroke Grove, London, W10 5AD.

Our company registration number is 8236002, our VAT number is GB143295122 and we are registered in England.

It is Nishura Limited's policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information.

• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

• For your online order, we collect your name, address and other contact information to fulfil your order in the most efficient way.

• Your name, address and contact information will be communicated to our carefully selected carriers in order to deliver your order to you.

• We do not store card details on our server. Credit and debit card payments are processed securely by our payment provider.

• We do not use your information for marketing purposes unless you actively opt in.

• We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes unless required by law.

• We make all reasonable efforts to ensure personal data is accurate, complete and up to date.

• We protect personal information using reasonable security safeguards.

• We will only retain personal information for as long as necessary for these purposes unless required by law.

• We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.

• Nishura Limited may change this privacy policy from time to time at its sole discretion.

• We are committed to ensuring your data is kept safe and handled in accordance with GDPR.

If you have any comments or concerns, please contact our Data Protection Officer at info@keikouchida.com.

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Cookie Policy

We use cookies on our site to ensure you have the best experience possible.

The cookies we store are used for adding items to your cart and login functionality. Without these, our shop would not function correctly.

We also use cookies for tracking and analytics purposes to monitor and improve our website. We use Google Analytics on this website. The information generated relating to our website is used to create reports about website usage.

We will never share your information with third party companies outside of Nishura Limited except where necessary for fulfilling your order.