What is Keiko's - the tea master - personal favourite?

She particularly loves Wabisuke - a well-balanced matcha with a rich sweetness. She also enjoys Satsuki sencha (Japanese green tea) from Hoshino Seichaen.If you're unsure which matcha or other Japanese tea to choose, feel free to contact us via chat. One of our team members will be happy to recommend a tea from our finest collection!

When sold-out items are back in stock?

Due to the high demand for Japanese tea, especially matcha, it has been challenging to maintain a constant stock. We will announce restocks on our Instagram, TikTok, and newsletter, so please keep an eye on these updates! If you're looking for an alternative matcha, feel free to contact us via chat. One of our team members will be happy to recommend one from our finest collection!

Do you have a physical shop where I can purchase in person?

Yes! You can visit our London store in West London.Location: 120 Talbot road, London W11 1JRThe nearest tube station is Ladbroke Grove. You can take a bus or walk—it’s about a 10-minute walk.Opening Hours: Monday to Friday, 11AM – 6:30 PM (excluding Bank Holidays).If you need any assistance on arrival, feel free to call us on 020 3737 1012

Why does my matcha have a short expiration date?

Our tea is produced by some of the most prestigious tea makers in Japan. As they take great pride in their Matcha, they give it a six month best before date once ground. Our best before dates follow the Japanese system (YY/MM/DD). You can find the best before date on the bottom of the tin.

Do you offer a wholesale?

Yes! Our own branded matcha, "Keiko Uchida," offers premium organic matcha and hojicha powder—an excellent choice for serving in restaurants, cafés, or displaying in retail stores.For inquiries, please contact us via chat or email at hello@keikouchida.com.

Do I need a chasen for making a cup of matcha?

A chasen (bamboo whisk) is one of the essential tools for matcha. While some people get on fine with electric milk frothers, we recommend a chasen for the best matcha experience. The fine bamboo tines evenly disperse the matcha powder in the water, while also creating a creamy foam. Electric whisks can over mix the matcha which can cause bitterness.

How to book Tea Ceremony Workshop?

You can book a tea ceremony workshop through this booking page and choose a date that suits you! You'll receive a confirmation email with the details of our location.If you have any questions, feel free to ask via this chat or contact us at hello@keikouchida.com.

I'd like to cancel a workshop

Unfortunately, all workshop are non-refundable and cannot be rescheduled after your purchase.

How long does the Japanese tea ceremony workshop last?

The Japanese Tea Ceremony Workshops lasts around one hour and half. This consists of around 60 minutes on the history and philosophy of the tea ceremony, and 30 minutes of demonstration and tea making. During the session you will enjoy some sweets and at least two different kinds of matcha tea.

How many people are in each workshop?

Each workshop will have a maximum of 6 people.

Do you cater for guests who have food allergies?

If you have any food allergies or dietary restrictions please let us know when booking your workshop ticket. We serve some Japanese sweets and pastries to accompany the matcha tea, and with prior notice these can be changed to accommodate your needs.

Can children join the workshop?

Yes! We ask that anyone under the age of 15 be accompanied by a parent or guardian.

I would like to arrange a special event for a group

If you are planning a private event, team/corporate event, or celebration, we would be very happy to work with you! Send us an email at hello@keikouchida.com with information about your event, and we’ll respond with a quotation. You can see some of the companies we’ve worked with before on our Testimonials page.

How long will it take to receive my order?

We usually dispatch within 1–3 working days with Royal Mail Tracked 48 after receiving an order for Standard or Free delivery. For express delivery, any orders placed by 2pm will be dispatched the same day with Royal Mail Tracked 24. Orders placed after the cut-off time will be dispatched on the next working day. You will receive an email once your order is on its way. If you do not receive an email after placing your order, please contact us at hello@keikouchida.com.

I have not received my order...

We're sorry to hear that. If your order has not been delivered within a week of dispatch, please contact us through this chat or via email at hello@keikouchida.com.

Do you ship to EU countries?

Yes! We ship to EU countries. Your order will be dispatched via Royal Mail (or a courier for quoted order) with a tracking service and handed over to their partner logistics companies once it arrives in your country.Duty / Tax for EU CountriesAs we are registered under the Import One Stop Shop (IOSS) system, any orders of €150 (approximately £130, excluding the delivery fee) or less will not incur additional charges upon arrival in your country. All duty and tax are included in the price, so you will not be charged any hidden costs after purchasing your order.For orders exceeding this threshold, duty and tax may apply, and you will be responsible for covering these charges.If you have any questions, feel free to contact us via chat or email at hello@keikouchida.com.

Do you ship Internationally?

Yes, we ship internationally! We currently ship to the following countries:EU countriesUnited States of AmericaAustraliaNew ZealandUnited Arab EmiratesYour order will be dispatched via Royal Mail (or a courier for quoted order) with a tracking service and handed over to their logistics partner once it arrives in your country.Please note that you may be charged duty/tax, which you will be responsible for covering.For EU customersAs we are registered under the Import One Stop Shop (IOSS) system, any orders of €150 (approximately £130, excluding the delivery fee) or less will not incur additional charges upon arrival in your country. All duty and tax are included in the price, so you will not be charged any hidden costs after purchasing your order.For orders exceeding this threshold, duty and tax may apply, and you will be responsible for covering these charges.If you would like to receive your order outside of the countries listed above, please contact us at hello@keikouchida.com—we'll see if we can arrange a shipment for you!

I'm not happy with items on my order...

If you wish to return your item(s), please contact us via email at hello@keikouchida.com with your order number and the reason for your return within 14 days of receiving your order. We can only process a refund or exchange if the item is in its original condition with its packaging.Please post the item(s) back along with a delivery note or your order number to the address below:Keiko UchidaStudio 5.12, Grand Union Studios332 Ladbroke GroveLondon, W10 5ADYou will be responsible for the return postage cost unless the item is incorrect, wrongly described, or faulty. We highly recommend using a tracked shipping service, as we cannot be responsible for parcels that fail to reach us. We will process a refund or exchange once we confirm the condition of item.We cannot accept cancellations, refunds, or exchanges for made-to-measure products or food products due to hygiene reasons, unless faulty or not as described.Please check our return, refund, and exchange policy here.

My order is delivered with damage

We're sorry to hear that. Please contact us at hello@keikouchida.com with your order number and photos of the damage. We'll process refund or sending you an exchange.

Frequently Asked Questions

London Store
Welcome to our new tea and ceramics gallery in Notting Hill, where we can present our collection of the finest matcha and green teas from Japan, together with beautiful Japanese artist and studio ceramics.
Look Into Our London store
Our Teas
Keiko Uchida offers a remarkable collection of specialist Japanese teas, including the finest Matcha selection in Europe - the result of regular journeys made to Japan and forming long relationships with hill farmers and tea merchants.
Find out more about our Teas
Tea Ceremonies
Our Tea Ceremony Workshops give you the chance to learn about the history and philosophy of the Tea Ceremony. You will also use traditional Japanese actions and equipment to make and enjoy high-grade matcha tea.
Book aJapanese Tea Ceremony Workshop

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Our News

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Londoner Magazine Feature with Keiko Uchida

We were pleased to have our resident tea master, Keiko Uchida, featured in Londoner magazine in an article by Halima Abdi exploring the rise of matcha among Gen Z and...

Londoner Magazine Feature with Keiko Uchida

We were pleased to have our resident tea master, Keiko Uchida, featured in Londoner magazine in an article by Halima Abdi exploring the rise of matcha among Gen Z and...
ITV National News Interviews Keiko Uchida Amid ...

Today we had the pleasure of welcoming ITV National News reporter Sam Holder and his team to our newly opened Japanese ceramics gallery and specialist craft tea store, where they...

ITV National News Interviews Keiko Uchida Amid ...

Today we had the pleasure of welcoming ITV National News reporter Sam Holder and his team to our newly opened Japanese ceramics gallery and specialist craft tea store, where they...
Featured on BBC Radio 4’s World at One – Talkin...

On Monday, 22nd September 2025, listeners of BBC Radio 4’s flagship current affairs programme The World at One were invited to enjoy an insightful segment as Keiko Uchida, our resident...

Featured on BBC Radio 4’s World at One – Talkin...

On Monday, 22nd September 2025, listeners of BBC Radio 4’s flagship current affairs programme The World at One were invited to enjoy an insightful segment as Keiko Uchida, our resident...

1 3

View all

Frequently Asked Questions

London Store

Our Teas

Tea Ceremonies

Our News

Londoner Magazine Feature with Keiko Uchida

Londoner Magazine Feature with Keiko Uchida

ITV National News Interviews Keiko Uchida Amid ...

ITV National News Interviews Keiko Uchida Amid ...

Featured on BBC Radio 4’s World at One – Talkin...

Featured on BBC Radio 4’s World at One – Talkin...